The De Graef Fiat dealership in Cologne has won first place at European level for customer service. It is the result of the latest ADAC EuroTest on ‘EDC in automotive applications’ during which the German Automobile Club examined European car dealers. During the study, the examiners simulated 500 sales transactions, in 50 European cities, at the dealerships of ten different car manufacturers. As well as ability to provide promotional information and advice on ESP, the judges looked at detailed technical knowledge, and general knowledge on safety and car safety systems.
According to the examiners, the De Graef dealership provided the most thorough explanations regarding ESP functions. In particular, the Cologne Fiat dealer gained the highest score in Europe with 96.1%, due to the importance placed on certain factors, such as perfect knowledge of details, advice, recommendations and, above all, safety.
As well as offering services for Alfa Romeo and Lancia, the De Graef concessionary has been a sole agent for Fiat since 1983. The company’s biggest asset is the great attention it gives to safety, both in terms of providing customers with simple, comprehensive explanations of the latest developments in this area, and in terms of explaining the strategic importance of safety for any civilised society.
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